Dear Sir/ Madam:
I am writing to you in order to demand a refund or a discount in the next book. I am going to explain you why.
I am so unhappy with the hotel your agency booked for me. I trusted your company for choosing me the best hotel to stay in, however they sent me to a horrible hotel that didn´t look like the one they had shown to me.
When I was talking with your employee I said to her that I was looking for a hotel with a very beautiful façade. I told her that I was going to travel to a very hot place so the hotel had to have a swimming pool, air conditioner in the bedroom and be near the
beach.
I pointed out that the room service and a large buffet in the canteen were essential. Your employee wrote down all these details and she searched for some hotels.
She recommended me one which looked great.
The photos of the hotel showed an amazing place and it had a reasonable price.
On the way to the hotel, I was very excited; however, once I saw the hotel, the only thing I wanted to do was to run away.
The hotel looked like an abandoned place with a very dirty façade.
My room was too small. It did not have air conditioning and it was a complete mess. I had to clean the room myself when I was supposed to have room service.
The website said that the hotel had a fantastic swimming pool with huge gardens, but there was only a duck pond with some plants around it.
I was totally stressed so I decided to spend the rest of the day on the beach, but when I tried to get there I got lost since I had to take two buses to get there.
There wasn´t a canteen. Instead of that, there was an old kitchen where you had to cook your own food.
To sum up, it was a terrible hotel therefore I didn´t enjoy my holidays because of that. I would like to get my money back.
Yours faithfully,
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